Shipping, Returns & Plant Guarantee

At Hedge & Hollow, we take great care in selecting, preparing, and packing every plant we send your way. Because our plants are living things, they may look a little different when they arrive than they did when they left our growing fields—and that's completely normal.

Live Plant Guarantee

We want your plants to arrive healthy and ready to grow.

If a plant arrives severely damaged or dead, please email us at hedgeandhollowco@gmail.com within 48 hours of delivery.

To submit a plant claim, your email must include:

• Your full name
• Your order number
• Your FedEx shipping/tracking number
• The name of the plant
• A clear photo of the plant as it arrived

Photos of the shipping box and packaging may also be helpful if there is visible shipping damage.

Claims submitted after 48 hours of delivery may not be eligible for a replacement or refund.

After reviewing your claim, Hedge & Hollow will determine the appropriate resolution, which may include a replacement plant, store credit, or refund.

Shipping With FedEx

Orders are shipped via FedEx and typically leave our farm within 2–4 business days after the order is placed.

To help your plants arrive in the best possible condition, we typically ship orders Monday through Wednesday. This helps minimize the chance of live plants sitting in transit over the weekend.

Once your order has shipped, you will receive tracking information so you can monitor your delivery.

The 2–4 business day timeframe refers to order processing and when your order leaves our farm. FedEx transit time is separate and may vary depending on your destination and shipping service.

Processing and shipping times may vary depending on weather, plant availability, order volume, and other circumstances.

Shipping Prices

Shipping is included in the listed price of your plants.

Applicable state and local sales tax will be calculated at checkout based on your shipping destination.

Shipping Stress Is Normal

Plants are living things and may experience temporary stress during shipping. Drooping, leaf loss, minor discoloration, or some broken leaves can occur during transit and do not necessarily mean that a plant is unhealthy.

Please unpack your plants as soon as possible after delivery and give them time to settle into their new environment. Follow the care guidance provided with your order or visit our When Your Plants Arrive resource for helpful tips.

Plant Availability

Plants are living products, and availability can change throughout the growing season.

If an item becomes unavailable after your order is placed, we'll contact you to discuss the best available options.

Weather & Delivery

Plants can be affected by extreme temperatures during shipping and after delivery.

Hedge & Hollow may delay shipment when conditions are unsafe for live plants. We do this to reduce the risk of damage during transit and give your plants the best possible start when they arrive.

Customers are responsible for selecting an appropriate delivery address and promptly receiving their package.

Hedge & Hollow is not responsible for plant damage caused by extreme weather after delivery, improper care, or a package being left outside for an extended period of time.

Delivery Areas

Hedge & Hollow ships plants to gardeners throughout much of the United States.

At this time, we are unable to ship plants to the following states due to agricultural regulations and shipping restrictions:

Arizona • California • Hawaii • Idaho • Montana • Nevada • Oregon • Utah • Washington

Massachusetts: We are able to ship most plants to Massachusetts; however, Miscanthus grass cannot be shipped due to state restrictions.

We appreciate your understanding as we continue to focus on sending healthy, high-quality plants that are ready for your garden.

Incorrect Addresses & Missed Deliveries

Please carefully review your shipping information before completing your order.

Hedge & Hollow is not responsible for delays, damage, or loss resulting from an incorrect or incomplete shipping address provided by the customer.

If a package is returned to us because of an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply before the order can be reshipped.

Returns

Returns are accepted upon review and approval by Hedge & Hollow.

Because live plants are living products, return eligibility may vary depending on the type and condition of the item. Please contact us at hedgeandhollowco@gmail.com before sending anything back.

Do not ship a return without receiving approval and return instructions from Hedge & Hollow first.

Approved returns must be returned in the condition specified by Hedge & Hollow. Return shipping costs may be the responsibility of the customer unless the return is the result of an error on our part.

Refunds

If a refund is approved, it will be issued to the original payment method.

Refund processing times may vary depending on your payment provider or financial institution.

Shipping charges are generally non-refundable unless the issue was caused by an error on our part.

Our Goal

We want you to feel confident ordering from Hedge & Hollow.

If something doesn't look right when your order arrives, please reach out before giving up on your plant. We're happy to help determine the best solution.

Thank you for supporting Hedge & Hollow and our small growing business. 🌿