Order & Delivery Guide

SHIPPING POLICY

Plants are living things, so we package, time and ship every order with extra care. Here's how it works.

FREE SHIPPING ON EVERY ORDER

Shipping is included in the price of your plants. There are no shipping charges added at checkout and no surprise fees.

Sales tax is calculated at checkout based on where your order is shipping.

WHERE WE SHIP

We ship to the continental United States.

Due to USDA agricultural regulations, we are unable to ship live plants to Alaska, Arizona, California, Hawaii, Idaho, Montana, Nevada, Oregon, Utah or Washington, or to U.S. territories and military addresses.

A few individual plants carry additional state restrictions, which are noted on their product pages. If we are unable to legally ship a plant to your address, we will cancel that portion of your order and refund you in full.

WHEN YOUR ORDER SHIPS

We ship year-round.

Orders ship from our farm within 2 to 4 business days. Most orders arrive about 3 to 5 business days after they ship.

You will receive a confirmation email when you place your order, and a tracking number by email as soon as your plants are on their way.

WEATHER HOLDS

Plants don't love a hot or freezing delivery truck any more than we would. If extreme heat, cold or severe weather is expected along the route, we will hold your order until it is safe to travel and let you know.

Once a package is with the carrier, delivery times can still be affected by weather and conditions outside our control.

WHAT TO EXPECT WHEN YOUR PLANTS ARRIVE

Some stress in transit is normal. Plants may arrive a little wilted, with some yellowing, minor leaf loss or bent foliage. Most perk up within a few days of water and shade.

Plants shipped in fall and winter may arrive dormant, bare of foliage or cut back. This is healthy and expected.

Please open your box the day it arrives and bring it indoors or somewhere protected as soon as you can, especially in very hot or very cold weather. Then follow the steps on our When Your Plants Arrive page to help your plants settle in.

IF SOMETHING ARRIVES DAMAGED

If a plant arrives severely damaged or dead, email us at hedgeandhollowgarden@proton.me within 48 hours of delivery with your order number and a clear photo, and we will make it right.

Please see our Refund Policy (https://hedgeandhollowgarden.com/policies/refund-policy) for full details, including our live plant guarantee and the fact that boxwood is final sale.

CHANGES AND CANCELLATIONS

Email us at hedgeandhollowgarden@proton.me as soon as possible. We can usually make changes before your order ships, but not after it has left our farm.

QUESTIONS

Not sure which size to choose, or whether a plant will work in your garden? Email us at hedgeandhollowgarden@proton.me. We are always happy to help.