Shipping policy
SHIPPING POLICY
At Hedge & Hollow Garden, every plant is carefully packed and timed for its journey from our growers to your garden. Because you're ordering living plants, we take extra care with packaging, timing and weather to help them arrive healthy and ready to grow.
In this policy, "we", "us" and "our" refer to Hedge & Hollow LLC, doing business as Hedge & Hollow Garden.
FREE SHIPPING ON EVERY ORDER
Shipping is included in the price of your plants. No shipping charges are added at checkout.
Sales tax is calculated at checkout based on your shipping address.
WHERE WE SHIP
We ship to the continental United States.
Due to USDA agricultural regulations, we are unable to ship live plants to Alaska, Arizona, California, Hawaii, Idaho, Montana, Nevada, Oregon, Utah or Washington, or to U.S. territories and military (APO/FPO) addresses.
Some individual plants carry additional state restrictions, which are noted on their product pages. If we are unable to legally ship a plant to your address, we will cancel that portion of your order and refund you in full.
WHEN YOUR ORDER SHIPS
We ship year-round. Orders typically ship within 2 to 4 business days, and most arrive 3 to 5 business days after they ship.
You will receive a confirmation email when you place your order and a tracking number by email as soon as your plants are on their way.
WEATHER HOLDS
If extreme heat, cold or severe weather is expected along the route, we will hold your order until conditions are safe and let you know. You are welcome to cancel a held order at any time before it ships.
Once a package is with the carrier, delivery times can still be affected by weather and other conditions outside our control.
WHEN YOUR PLANTS ARRIVE
Please open your box the day it arrives and bring your plants indoors or somewhere protected, especially in very hot or cold weather. Our When Your Plants Arrive page walks you through the first few days.
Some shipping stress is normal. Plants may arrive slightly wilted, with a few yellow leaves, minor leaf loss or bent foliage. Most recover within a week or two of watering and planting. Plants shipped in fall and winter may arrive dormant, bare or cut back, which is healthy and expected.
IF SOMETHING ARRIVES DAMAGED
If a plant arrives severely damaged, broken or dead, email us at hedgeandhollowgarden@proton.me within 48 hours of delivery with your full name, order number, tracking number, the name of the affected plant and a clear photo of the problem. Claims submitted after 48 hours may not be eligible.
Please see our Refund Policy for full details on our Live Plant Guarantee, including what it covers and our boxwood final-sale policy.
ADDRESS ACCURACY
Please double-check your shipping address before placing your order. We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address.
CHANGES AND CANCELLATIONS
Email us at hedgeandhollowgarden@proton.me to change or cancel your order before it ships. Once your order has shipped, we are no longer able to change or cancel it.
QUESTIONS
Email: hedgeandhollowgarden@proton.me